FAQs, Return Policy, Shipping & Delivery
When can I expect my order?
Where do the shoes come from?
Who designed the shoes?
What type of materials are the shoes made out of?
How can I close my account?
How can I unsubscribe to the mailing list?
All shoes, gear, and goodies are free to return from anywhere in the world. Please contact us right away through the chat bubble or through the contact messaging box to set up your free return.
You have the option to receive a full refund, or replace the shoes for free. Please contact us through the chat bubble or the contact section to set up your return.
Shoes must be in the same packaging it was shipped or your return may be deemed unacceptable. Before contacting us, make sure to have the following:
Shipping & Delivery
Free express shipping to USA, UK and Europe, for all custom shoes made in Italy only. Please allow up to 5-15 business days for your custom shoes to arrive. Tracking information will be available within 1 to 2 business days via email.
All other shoes will be charged standard shipping fees per item. Please allow up to 4-14 business days for your custom (USA) shoes/products to arrive. Check the description of the product you are purchasing to see where your product was made.
Will there be any delays in returns, shipping, or exchanges?
- For now, no. There won't be any delays. If we come across a delay regarding your package, we will contact you right away to make you aware. But for now, there will not be any delays due to Covid-19.
Are packages safe to receive right now?
- Based upon current information available from the CDC there is no evidence to support transmission of COVID-19 associated with imported goods. We will continue to monitor information from the CDC to see if there are further developments or changes to this information. To learn more, please visit here.
Still can't find the answer to your question? Chat with us through the chat bubble or send us a message through the contact page.